What I do
I help organizations, companies, and communities to solve tough problems, by harnessing the power of behavioral research and insights to find sustainable and scalable solutions, in fields ranging from public health and safety, to tech, to humanitarian response. Together, we co-create not just a Theory of Change on paper, but an actionable framework that includes innovative strategies leading to measurable and sustainable impact on the ground.
It seems like a very silly question, but would you tell a fisherman how to bait a hook? My guiding ethos is built upon the idea that listening is the first step to reaching the hearts and minds of your audience—whether they are customers, users, donors, activists— or fishermen. Finding out what makes your audience tick, and what drives their decisions, allows for informed human-centered design, built from the outside in. Then engagement can happen organically, as the user is invested and engaged from the outset.
Design, conduct, and analyze user research and evaluations to determine effective marketing, product, and service design impact strategies.
Design a Theory of Change and actionable, scalable framework tailored to companies, organizations, and communities.
Provide behavioral science advising to social responsibility, product, service, and marketing teams so that they may achieve greater impact.